Unless you are a large or chain hotel, it is very unlikely that you will have a revenue or rooms division manager. As the number of distribution channels grows, the Front Office manager could well be burdened with a whole manual management of uploading rooms and rates to various channels, monitoring sales, managing bookings and more. When your front office manager is on leave, or over the weekend, your distribution system goes virtually un-monitored. This is when errors are most likely to creep in, leading to a dip in customer satisfaction. This is when a property management system can benefit from a channel manager.
Guests today are extremely sensitive about response speed and quality of service. Thus ensuring your room booking process is fast and error free, and accurate confirmations reaches guests is important. Read More
Published in: IDS Next
By: Myra Allen