Why Hotel Property Management System and Channel Manager Should Be Integrated

hotel-softwareUnless you are a large or chain hotel, it is very unlikely that you will have a revenue or rooms division manager. As the number of distribution channels grows, the Front Office manager could well be burdened with a whole manual management of uploading rooms and rates to various channels, monitoring sales, managing bookings and more. When your front office manager is on leave, or over the weekend, your distribution system goes virtually un-monitored. This is when errors are most likely to creep in, leading to a dip in customer satisfaction. This is when a property management system can benefit from a channel manager.

Guests today are extremely sensitive about response speed and quality of service. Thus ensuring your room booking process is fast and error free, and accurate confirmations reaches guests is important. Read More

Published in: IDS Next

By: Myra Allen


About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
This entry was posted in Hospitality, Hospitality Technology, Hotel ERP and tagged , . Bookmark the permalink.

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