Increase Operational Efficiency & Guest Service with Hotel Mobile Apps

Hotel mobile apps are becoming an important tool in the hospitality industry. Guests are leveraging their smart phones to locate, review and book hotels. Mobile is also a fantastic tool for the service providers in the hospitality industry. Hotel staff is constantly on the move, and a smart phone – be it through calls, SMS or apps – can help them stay connected with each other, and get updates on tasks that need their attention. Mobile apps are becoming a smart and cool way for the hotel industry to wow guests with personalized service, enhance efficiency and work with relative convenience.

Increasing Benefits of Hotel Mobile Applications

Hotel-Mobile-Apps_IDSNextAccording to technology research firm Gartner, around 1.95 billion phones will be sold across the globe in 2015, and nearly 70% of these will be smartphones. To travelers, the smartphone is their new travel mate.Travelers use their smartphone for everything, right from finding a hotel online, locating facilities at the home, checking out shopping and sightseeing places around the hotel, till writing a review about the hotel. According to a survey by Software Advice on ‘Guest Preferences for Technology Use in Hotels Industry View | 2015’ , 60 percent of respondents are “more likely” to choose a hotel that allows guests to check-in and open doors with a smartphone than a hotel that doesn’t.

While guests continue to consolidate their bond with hotel mobile applications, hoteliers need to capitalize on this trend and leverage them to both interact with guests and also connect internally. Read More

Published in: IDS Next Blog Section
By: Ronnie Sarkar


About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
This entry was posted in E-menu app, Guest Experience Enhancement Solution, Hospitality, Hospitality Technology, Order Taking App, Travel and tagged , , , , , , , , . Bookmark the permalink.

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