Is Your Hotel Using Software that Empowers the General Manager?

ids-next-empowersThe government of Sri Lanka is working hard to rapidly revive and grow their tourism industry. In fact, they have set themselves aggressive targets to increase the number of visitors entering the country to 2.5 million by the end of 2016. This is a large target, as the country currently sees a little over a million travelers a year.

Few may realize it, but the silent backbone of the hospitality industry is technology. It is what enables tourists to book their hotel room and plan their stay, weeks in advance. It is hospitality technology and in particular robust hotel software that enables hotel staff to deliver personalized service.

In a scenario where the number of tourist coming into Sri Lanka is rapidly increasingly, the role of the general manager becomes critical.

As the head of operations, the general manager needs to be in the know about hotel statistics at all times – be it occupancy, RevPAR or ARR. He needs to take quick decisions on the channels to distribute hotel inventory. He needs to know his staff is responding to his guests in an organized manner and that expenditure is lower than income. Read More

Published in: IDS Next Sri Lanka Microsite
By: Nandika Udupihilla

About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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