The government of Sri Lanka is working hard to rapidly revive and grow their tourism industry. In fact, they have set themselves aggressive targets to increase the number of visitors entering the country to 2.5 million by the end of 2016. This is a large target, as the country currently sees a little over a million travelers a year.
Few may realize it, but the silent backbone of the hospitality industry is technology. It is what enables tourists to book their hotel room and plan their stay, weeks in advance. It is hospitality technology and in particular robust hotel software that enables hotel staff to deliver personalized service.
In a scenario where the number of tourist coming into Sri Lanka is rapidly increasingly, the role of the general manager becomes critical.
As the head of operations, the general manager needs to be in the know about hotel statistics at all times – be it occupancy, RevPAR or ARR. He needs to take quick decisions on the channels to distribute hotel inventory. He needs to know his staff is responding to his guests in an organized manner and that expenditure is lower than income. Read More
Published in: IDS Next Sri Lanka Microsite
By: Nandika Udupihilla