Ensure Smarter, Faster, Stronger Front Office Operations at Your Hotel


IDS-Next-Front-Office-Management-SystemFront Office, often referred to as Front Desk is one of the most important area of operation in a hotel. Described as the face of the hotel, front office plays a major role as the first and last point of contact with guests. The Front Desk thus has the potential to create a positive impression about a hotel’s level of services, standard and offerings.

Front Office the Heart of a Hotel

The role of the Front Office department starts as soon as a guest makes a reservation enquiry. After this enquiry, the front office sends a confirmation mail, call or SMS to the guest. Upon arrival, the front office ensures an easy check-in and assigns a room to the guest.

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Published in: IDS Next Blog

By: Lilian D’Costa

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About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
This entry was posted in E-menu app, Guest Experience Enhancement Solution, Hospitality Technology, Hotel ERP and tagged , , , , , , , . Bookmark the permalink.

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