Front Office, often referred to as Front Desk is one of the most important area of operation in a hotel. Described as the face of the hotel, front office plays a major role as the first and last point of contact with guests. The Front Desk thus has the potential to create a positive impression about a hotel’s level of services, standard and offerings.
Front Office the Heart of a Hotel
The role of the Front Office department starts as soon as a guest makes a reservation enquiry. After this enquiry, the front office sends a confirmation mail, call or SMS to the guest. Upon arrival, the front office ensures an easy check-in and assigns a room to the guest.
Published in: IDS Next Blog
By: Lilian D’Costa