A good hotel software is key to any hospitality business. Guests are increasingly turning to the internet to locate hotels and make bookings and when they arrive at a hotel, they expect free Wi-Fi, mobile apps and the like.
Besides using technology for the customer facing process, hotels use technology to manage the back end too. From ensuring that the bed is prepared the way the guest requested the last time, to sending out a Birthday greeting to the guest, or creating a special offer based on the guests spend, a robust hotel software plays a vital role.
Back in 2003, when hotels in India were still holding back from fully trusting technology to do a reliable job in this hitherto people-driven service industry, Manuallaya, a 25-year-old 5-star property located in the valley of Manali was a step ahead of its competition to appreciate the usefulness of a robust, integrated Hotel ERP. And, Manuallaya, the resort spa in the Himalayas has been using IDS Next Fortune Hotel ERP for over a decade to efficiently streamline its operations and serve guests better. Read more
Published in: Articler