Innovative Hotel Software for Personalized Guest Experience


blog imageIn a 24/7 guest facing industry like hospitality, positive guest experience holds the key to success. However, hoteliers can find themselves pushed to the edge to provide personalized guest experience while keeping costs in check. It is here that a good hotel software can play the role of a reliable partner.

Importance of personalized guest experience
In an era when competition is so stiff that hotels find it extremely hard to distinguish their offering. Personalized guest experience can be a key differentiator. Guests increasingly view their hotel as a home away from home. They like to be recognized and addressed by name, if they have visited a hotel before, they expect the hotel staff to know they paper they like to read, how they like their coffee, and the type of pillow they use.

This need not be a difficult process for a hotel. Good hotel software, with a robust guest history and a few other solutions can do all this and more. Personalizing a guest’s time at the hotel is a fantastic opportunity for a hotel to brand itself for quality service and ensure they build loyal repeat customers. Read more

Published in: IDS Next Blog Section

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About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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