With new hotel projects coming up across Sri Lanka and Maldives, hospitality properties are witnessing stiff competition in terms of attracting guests, serving them better and ultimately staying profitable. Additionally, today’s guests are demanding for facilities like free wi-fi during their stay. If they are happy with your hotels service expect good reviews and a positive word of mouth online. If your guests are unhappy or in any way feel they did not get value for their money, negative comments can actually cause you to lose business.
The core of the matter is thus hotels, big and small need to respond faster to their guests and stay strongly focus on delivering quality service. While bigger hotels can deploy their significant resources to engage in online marketing, small and limited service hotels are most likely to face constraints in finding and retaining trained manpower, accessing online distribution channels, ensuring financial transparency and others. Managements of small hotels also assume that software is expensive and requires constantly maintenance. Others feel that software available in the market is meant for large hotels and not suited to their needs. This need not essentially be true. Read more
Published in: IDS Next Sri Lanka Microsite