Can Your Small Hotel Benefit from Hotel Software?

final-IDSNext logoWith new hotel projects coming up across Sri Lanka and Maldives, hospitality properties are witnessing stiff competition in terms of attracting guests, serving them better and ultimately staying profitable. Additionally, today’s guests are demanding for facilities like free wi-fi during their stay. If they are happy with your hotels service expect good reviews and a positive word of mouth online. If your guests are unhappy or in any way feel they did not get value for their money, negative comments can actually cause you to lose business.

The core of the matter is thus hotels, big and small need to respond faster to their guests and stay strongly focus on delivering quality service. While bigger hotels can deploy their significant resources to engage in online marketing, small and limited service hotels are most likely to face constraints in finding and retaining trained manpower, accessing online distribution channels, ensuring financial transparency and others. Managements of small hotels also assume that software is expensive and requires constantly maintenance. Others feel that software available in the market is meant for large hotels and not suited to their needs. This need not essentially be true. Read more

Published in: IDS Next Sri Lanka Microsite

About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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