Hospitality summit on transforming guest experience


With a view to discuss real-time distribution, RevPar, KPIs and use of technology to enhance guest experience, some of the leading hospitality industry professionals came together to deliberate on industry challenges and technology automation benefits during the recently held hospitality industry empowerment summit titled, ‘Transforming Guest Experience and Improving Revenues’ held in Mumbai.

Organised by IDS Next and RezNext, the summit witnessed an engaging panel discussion on the hotel distribution business wherein the panelists highlighted the need for establishing an efficient rate strategy and not allowing competitor pressures to dilute the rates, offering value added services, using opaque channels and real-time seamless connectivity in the distribution system, to name a few. Read more

Published in: Food & Hospitality World

By: Rituparna Chatterjee

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About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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