The power features that a next-gen ‘smart hotel’ needs


For some time hotel technology has been limited to online booking.

With so many hotels out there, what will be the differentiator for both the leisure traveller and business traveller? It’s time for hoteliers to embrace technology and step up the game.

Some tech-savvy hotel chains and hoteliers are now introducing additional mobile information for the customer, such as:

  • Booking information
  • Information on loyalty points
  • Information on upgrades and ancillaries
  • Hotel information with photos and features
  • Location-based things to do and weather
  • Information on getting to a particular hotel
  • Customer service notifications

However, these functions are becoming the norm and the next-generation hotel needs to become a ‘smart-hotel’.

In addition to basic functions, the ‘smart-hotel’ should add power features. These are features that make the hotel experience better for the consumer, especially the time-precious business customer. Read more

Published in: ehotelier.com

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About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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