At the recent MURTEC, held March 13-15 at Caesar’s Palace in Las Vegas, Hospitality Technology magazine presented the results of its 2013 Restaurant Technology Study. Key findings from the report reveal that the foodservice industry feels under pressure to enhance guest experiences in the front-of-house, while increasing efficiencies in the back-of-house.
When asked to identify spending by technology type, 35.28% of respondents said POS solutions was where dollars were allocated and 25.31% cited the back-office. The greatest portion of IT budget allocation in 2013 was going to hardware (24.72%), followed by software with 22.56%. One area that saw an uptick was budgeting for external service providers which rose from 10.3% in 2011 to 15.44% in 2013. This rise in expenditure is most likely indicative of the current trend towards outsourcing.
There was a pretty even split between back-end efficiency and front-end service in terms of what is driving tech spending. Back-end technology snagged roughly 36% with technology to enhance efficiency coming in with 35.7% and front-end technology scored 31% for enhanced guest services. Security technology was another area people were willing to spend with 29.5%. Read more
Published in: http://hospitalitytechnology.edgl.com