HTNG Announces Series Specifications to Improve Guest Satisfaction and Front-office Efficiency

New guestroom technology and point-of-sale interfaces available, as well as expanded customer profile and distribution specs

Hotel Technology Next Generation (HTNG), the premier technology solutions association in the hospitality industry, today announced a series of specifications that help hotels improve guest satisfaction and front-office efficiency.  The specifications create standard ways for hotels to know immediately if an in-room device malfunctions, to ensure that customer service issues are known across the property and allow guest folio payment transactions to be processed even if the PMS system is down.

“These specifications will enable better guest service by helping minimize guest exposure to defective or temporarily unavailable systems, and with the improved efficiency they will provide, they are a powerful addition to our suite of industry standards for hotels,” said Douglas Rice, Executive Vice President & CEO of HTNG.  “Hotels can now implement these specifications within their own systems, and encourage their vendor partners to do so as well, in order to recognize the benefits.”

Some of the ways that hotels can improve guest service from these specifications are: Read more

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About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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