Who’s winning the tablet war?


Hotels are moving in many different directions with tablets. Which direction is right?

You might think from the title that I’m going to talk about the fight for market share among Apple, Android and Windows tablets. But this article has little to do with specific brands. Instead I’m going to explore the different directions that tablet usage in hotels is heading.

More and more hotel guests own their own tablets. I could quote some statistics, but they will likely be out of date by the time you finish this post. Let’s just say that we’re talking about a ton of guests.

Considering the time spent staring at tablets and convenience that tablets offer, there’s no surprise that hotels are looking at ways to gain the attention of guests, improve the guest stay and offer useful services via tablets. But which services, which apps, and who’s going to control it all?

Let’s look at a few scenarios. Read more

Published in: http://www.hospitalitynet.org

By: Keith Gruen

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About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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