Hospitality and technology have a unique relationship. Technology has the means for hospitality to provide better services for its customers and aid the development of tourism. However many tourists on holiday choose to detach themselves from technology and the real-world yet still retain an expectation to receive quality services. Over the last decade, many companies have tried to include new technologies within tourism but few have success stories to their name. Often they are pilot projects which never made it to the finish line. This is arguably true for all but the hotel industry which has been largely receptive to the benefits of cloud computing. Hotels handle information on internal servers and record customer visits through booking and in house data systems. Migration to the ‘Cloud’ is rapidly changing this. Cloud systems decrease the cost of entry to hotels and provide an extended arm of computer power which makes the service unilaterally accessible and can be summarized through these primary benefits. Read more
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Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting.
When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more.
The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency.
This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more.
Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here.
Happy reading!
