Trends in Hotel Marketing: Social Search, Utility Marketing and Converged Media

For hotels, the first priority in online marketing is to make sure travelers find you when planning trips. That’s become increasingly challenging in the realm of paid search, where online travel agencies, big brands and now Google Hotel Finder dominate results, driving costs up and organic results down.

Why even try to compete? Instead, shift resources to where you’ll get a bigger bang for your buck: owned and earned media.

Paid vs. Owned and Earned Media

Whereas paid media is purchased content like cost-per-click and display advertising, owned media is content you own on platforms you control: your website, social profiles and listings on third-party sites like TripAdvisor, Google Places and OTAs.

Earned media is user-generated content (UGC), or content your guests and other third parties post about your business. It includes reviews and ratings, blogs, media articles, photos, videos and social endorsements like pluses, shares and likes.

Unlike paid and owned media, you can’t control earned media, but it’s more influential because consumers trust the opinions of other consumers more than any other advertising source. (Nielsen’s Global Trust in Advertising survey, 2012).

Plus it’s free. Well, almost. To maximize reach and impact you must incorporate earned media into marketing strategy.

But first, how to generate earned media? Above all, it’s cultivated on property, in that fertile ground between guest expectations and results. Simply put, pleasant surprises generate positive reviews, social endorsements and visual content sharing. Then it’s a matter of leveraging the power of this content on the social Web. Read more

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By: Daniel Edward Craig

About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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