IDS NEXT Technical Support Center Celebrates 2 Years of Unmatched Customer Support

Hotel operations are often mission critical – guests check-in and out at all times of the day and night, services are constantly requested and management frequently needs quick access to a host of customized reports for planning. An enterprise class hospitality management system is vast and new hotel staff keeps coming aboard. What does staff do when they are new to the software at the hotel and do not know where to find a feature or how to customize a report? Connect with the software provider of course. But if you happen to be an IDS NEXT client, you truly have the luxury of calling up a technical support number and that too, 24/7.

This April, IDS NEXT technical support center completes 2 years of operation.The team has grown from 5 to 23, and it has extended its services from its 2000+ customers in India, to include its 1000+ international customers spread over 40 countries.

Heading this high pressure, critical service team is the ever smiling Deepali Aley.

As Senior Manager, Deepali explains how IDS NEXT TSC as it is popularly known plans to meet the ever growing clients’ needs, and enhance customer satisfaction. Read more

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About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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