Monthly Archives: January 2013

Big Data in travel: Rubber hitting the road, but only for some

Big data and how it will have a massive impact on the travel industry – yup, we’ve been hearing an awful lot about that over the course of the past 18 months or so. But last week’s Smart Analytics Conference, hosted by … Continue reading

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Could technology-led Gen-Y throw a spanner in the business travel agenda?

Not much scope for improving the business traveller experience it seems in 2013 as travel managers focus firmly on reducing cost through various measures. But it makes you wonder how far the Gen-Y population could push back on travel managers … Continue reading

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Proactively managing online reputation works for hotels – so here is how you do it

Many hoteliers today view reputation management as a reactive discipline of monitoring reviews and social media and responding to reviews in a way that ensures customer know that they care. While managing reviews is a great start to online reputation … Continue reading

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IDS NEXT Delivers Guest Dynamix on the Salesforce Platform for Loyalty and Feedback Management

Bangalore – January 16, 2013 – IDS NEXT, global leader in providing ERP and total technology solutions for the hospitality and leisure industries, today announced the launch of Guest Dynamix – a Loyalty and Feedback Management solution developed for the special … Continue reading

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PwC European Cities Hotel Forecast 2013: Thriving or surviving

PwC is delighted to present our European cities hotel forecast for 2013. This second edition features 19 of Europe’s most important gateway cities. For each city, we provide a forecast of occupancy, ADR and RevPAR, as well as the economic … Continue reading

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Can hotels chill out when it comes to multi-device websites?

Imagine for a second that someone is trying to make a hotel reservation for the same evening, but has already left the house so all they can use are mobile devices. Will your hotel’s website be able to let that … Continue reading

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