Now travel agencies want to be like Apple Stores

Earlier this year a UK tourism board turned the idea of the traditional city centre bureau on its head – turning its Manchester facility into something closer to an Apple Store.

Filled with technology and interactive ways of exploring the city, the switch seemed to work: two-thirds of visitors cited the new facilities as the reason why they’d use it again; and 58% of visitors discovered new places to visit in the city by finding it on the various devices in-store.

Perhaps inspired by this, but generally with the changes to retailing in recent years and popularity of the Apple Stores, Thomas Cook is about to open a hi-tech travel agency which, lo and behold, also looks and feels like a facility belonging to the consumer tech giant. Read More

Published In: By: Kevin May


About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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