Hotels are increasingly giving guests a reason not to pick up the phone or wait in lines once they check in.
How? By installing hotel-owned iPads not only in guest rooms, but in public spaces such as lounges or lobbies.
Starwood’s Aloft hotels. The hotel giant’s edgy, mid-priced Aloft chain
inked a deal to install mounted iPads powered by Intelity in Aloft hotel lobbies.
The tablets already can be found in Aloft locations in Phoenix, Charlotte, Austin and Chennai, India, says Intelity spokesman Phil Schwartz.
Lobby iPads could help guests avoid waiting in line for concierge services at peak times.
Kimpton’s boutique hotels. The San Francisco-based boutique hotel operator rolled out iPad kiosks in its lobbies this fall . They’ll be in every Kimpton hotel by the end of this year, the company says.
The iPads let guests perform a variety of tasks such as reading restaurant and nightclub recommendations from hotel staffers; sharing photos of their trip; discovering hotel information such as when the evening wine hour or employee-led runs will be held, and printing out boarding passes before running to the airport.
Hilton Worldwide’s luxury Conrad hotels. Some of the 20 Conrad hotels around the world stock rooms with iPads for guests. You’ll find them, for instance, in the suites in the Lower Manhattan and Indianapolis Conrad locations, Intelity’s Schwartz says. But Hilton’s taking a different approach to the iPad craze.
Last week, the chain unveiled an app that connects Conrad guests’ personal iPads to all hotel services at any Conrad hotel worldwide. A guest, for example, will now be able to book a hotel room, spa treatment and restaurant reservation at the Conrad in Chicago from either their personal tablet or the in-room iPad at the Conrad in Miami. Read More
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