The most consistent concern for any hotel is to keep their room’s occupied everyday. With competition being fierce and constantly increasing, the need to meet guest expectations has become a necessity. The best way to ensure guest satisfaction and also increase occupancy is through hotel software that has a public interface which allows guests to book directly and quickly.
To maximize on ones online visibility and enable guests to connect and book rooms, a hotel needs to have a presence on multiple platforms such as Facebook, have a neat website that facilitates booking, be connected with OTAs and even on a GDS if the hotel is large enough. Your hotel software needs to be flexible enough to allow your revenue manager to make quick decisions and make changes on room sales, real time.
Good hospitality software hastens the reservation process, such as enabling it on a single screen and allowing guests and hotel staff to check room availability at a glance.
Keeping a track of guests can be a tedious task, but hospitality ERP with a Guest Management Tool can help you keep track of historical data of your guest. It also helps a hotel capture individual guest preferences which increase guest satisfaction. The inbuilt guest history feature in a hotel ERP ensures complete insight into your guest’s needs, enabling the hotel to proactively offer the services requested – a sure way to create satisfied guests.
No Night Audit Shutdown
Your Hotel ERP should not have a night audit shutdown feature, so that no guest has to wait till your system restarts. This is especially relevant if you have a check-in or check-out at the time of night audit and also need to print reports without any hindrance.
Increase productivity of staff
Good hotel ERP software helps to improve productivity and performance of staff across departments and services through easy-to-use interfaces and features. The software helps the front office manager to do faster check-in and check-out and halves the check-in time by 50%. With just a few clicks of a button the front desk can quickly access info on the guest’s room rate, special offers availed, whether the bill has to be given to the guest or forwarded to a company and so on.
Extra time for guests
Good hotel software can definitely help staff as it gives extra time to guests. With features like express check-in and check-out, and a powerful Guest Management Tool which helps in keeping track of historical data of guest .This feature helps in capturing individual guest preferences which increases guest satisfaction by 75%.
A hotel software also allows for direct e-mailing which means you e-mail Purchase Orders, Indents, Accounts Receivables, Invoices, Reservation confirmations, and all other documents, from within the system itself and save costs on printing.
When your hotel is looking for software that is easy to deploy, intuitive to use and provides in-depth business intelligence, there is no software you could rather choose than a Hospitality ERP by IDS NEXT.
At IDS NEXT, we don’t just develop a hotel application. We develop a way to run your hotel property. Technology that is easy and intuitive to use and seamlessly guides your staff. No matter your size or market segment, our niche products are designed with attractive interfaces so your guests are happy and having a great time.
To learn more about IDS NEXT visit www.idsnext.com or email firstname.lastname@example.org