HITEC impressions by Jon Inge Associates

My head’s still buzzing from HITEC, though my feet have just about recovered now. (I often wonder if the individuals at vendor companies that specify the absolute minimum carpet padding for their booths ever attend these conferences – or maybe they just hate their sales staff. At least attendees can go and re-visit (and linger at) those booths with extra-soft carpeting.)
It was an exceptionally high-energy show, with a sense of action and decisiveness I haven’t felt there for years. Once again the themes of mobile technology, personalization and the never-ending demand for Internet access were very strong (as witness the unusually high number of news items in Guest Services and Communications below) as was interest in distribution and revenue management. There was no one major technological advance, but many significant moves towards a more integrated, seamless and (inevitably) mobile future.  Read more

About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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