Can Your Hotel Benefit from Cloud based Solutions?


Every industry is benefiting from the cloud. In an economic scenario where growth is slow and a hotel should keep investments low, the cloud is just the technology a hotel can adopt. Cloud based property management solutions and applications like CRM are becoming extremely common. These cloud based applications allow a hotel to cut back on investment in IT infrastructure, maintenance costs, licensing costs and manpower costs, and still enjoy cutting edge technology and applications that can automate their processes.

For those of you who may still be vague about cloud based solutions for your hotel. The term cloud is used as a metaphor for the Internet and is an abstraction of the complex infrastructure it conceals. The cloud is a style of computing which is dynamically scalable, and offers virtualized resources as a service over the Internet. Users do not need to have knowledge of, expertise in, or control over the technology infrastructure “in the cloud”.

Now you must be wondering on the various services you can avail of through the cloud. Listed below are few of them, and the list is only growing:

  • Customer relationship management (CRM) and email marketing
    • Concierge desk
    • Sales, groups and events
    • Loyalty and rewards
    • Customer portal
    • Hotel booking management

Benefits of using Cloud Based solution

Many hotels across the globe are adopting cloud based solutions to get rid of the cumbersome hotel management system which requires a lot of hardware and manpower to support operation. Some of the advantage of using cloud based technology is:

  • Delivers faster time to value
  • Requires minimal up-front capital expense
  • Minimizes operational costs
  • Saves on human resource

Are cloud solutions safe and secure?

This is a legitimate concern as critical data is stored on the cloud and a security breach can mean the loss of critical data like credit card details etc. Today most service providers are extremely conscious about security issues and usually have two- three layers of security, including firewalls, intrusion detection systems, and SSL encryption that are constantly tested to locate weaknesses and potential breaches.

Advertisements

About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
This entry was posted in Hospitality, Hospitality Technology and tagged , , , , , , . Bookmark the permalink.

One Response to Can Your Hotel Benefit from Cloud based Solutions?

  1. june says:

    The cloud indeed costs very little up front to get up and running.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s