Today hotels are looking for solutions that can help them simplify operations and reduce the burden on manpower. After all human-resource is a major issue in the hospitality industry and hoteliers keep looking for ways to optimize operations and increase efficiency. Well, this time, I am going to explore some of the technology that can simplify hotel operations – and it takes the shape of a tablet. As the cost of technology decreases, tablets are making a growing presence in the hospitality industry – they are changing the way hotels interact with guest, making it easy for them to check in, checkout, or request for room service. Now it’s all at figure tips of guests what you need is an appropriate app to simplify any particular operation.
Tablets are the simple, highly portable, user-friendly yet computers. Let me introduce you to some of the innovative ways tablets are being used across the hospitality industry:
1. Tablets are replacing traditional paper menus
Today, menus are getting more elaborate, and guests are spoiled for choice. Simplifying the process of ordering food and also making it cost effective and creative is an interesting mobility solution launched by IDS NEXT. Called Envy Dine, and a part of a suite of mobility solutions called Envy, this app sites pretty on a tablet, visually rich and intuitive and pops up suggestions, and offers launched by the restaurant or hotel. Users find this really cool. Another benefit of having ones menu in soft copy means new dishes can be added on, and seasonal offers do not have to clutter the menu offering.
Mobility solutions like those offered by IDS NEXT are usually interfaced with the Hotels Property Management Solutions and has a database at the back end which collects information of what groups of guests are order, seasonal preferences etc. Information gathered gives restaurants and hotels a competitive edge as it provides actionable business intelligence. Data gathered through a mobility solution helps hoteliers to understand consumption pattern and what sell most. When interfaced with a PMS, a mobility solution can set of an alert when certain food stock has declined thus helping in inventory management.
2. Requisition Room Service through a Tablet
With a smart application, guests can now requisition room service and their request goes directly to the required department. The PMS also logs in the cost of the service automatically, thus preventing revenue leakage. The advantage of a smart application is that it reduces the burden on the hotels manpower and makes service quick. Hotels like Hyatt have pioneered giving access to guest to hotel services using i Pad’s whether it is requesting room service or booking an appointment at the spa it’s all done through a tablet.
3. Tablets can also replace traditional lock and key
Hotels are now automating room lock with a digital key that is encrypted in a tablet. Besides unlocking a room, a guest can also use the tablet provided by a hotel as a remote control for the TV, air conditioning and lights.
4. Easy Check in & Checkout’s
Tablet’ makes check-in and checkout hassle free. Tablets also reduce waiting time for guests who are tired after a long journey.
As technology gets more sophisticated, tablets come with a security layer too, which allows hotels to therefore, hotels can securely authenticate guests into the environment. Tablets have changed the way hotels operate as more hospitality related apps are developed and it is getting easier for hotels to increase brand value and adds the wow factor to guest experience.