If customers need to get in touch with your company, they want to do this fast and immediately. If your phone numbers or contact details are not immediately visible, they could well be heading to your competitors.
With the economy slow and businesses already scrambling to get a larger piece of the pie, your company needs to be aggressive in terms of its online visibility and reachability.
One of the ways, companies across the world are trying to reach their potential customers and still keep costs down is through a technology hotline. This is usually an email id or phone number which allows your customers to connect with you almost immediately. A technology hotline is manned constantly, because the criterion here is that the customer is king.
IDS NEXT is a 25 year old hospitality technology provider, a giant with a pioneering presence in the hospitality space in India, the Middle East, Sri Lanka and Asia Pacific. Their software has a presence in 40 countries and in every type of hospitality segment, from luxury starred hotels to restaurants, clubs, and stand alone budget hotels.
The company prides itself for its customer friendliness and constantly endeavors’ to ensure they are there when their customers need them. The technology hotline is yet another step in that direction.