The hospitality industry in India and across the world may be facing a temporary decline, but growth is set to quickly locate a course and that’s to be upwards. Statistics show hotels across market segment are planning for growth and investing for change, however, the biggest drag in the hospitality sector seems to be coming from the inadequate access to trained hospitality staff.
Hotels of all sizes are leveraging technology to better serve guests, optimize their use of manpower and control hotel processes. However, implementing technology, training staff to use it effectively and maximizing returns can be time consuming. When trained staff change jobs, the time and cost consuming process begins again. A large number of hotels are struggling with both, a talent crunch and inability to attract talent. Is your hotel facing the same problem?
Why you need to think carefully about adopting a small hospitality software vendor?
Manpower problems faced by hotels get acute when hotels adopt technology from small time vendors. It has been noticed that many hotels choose software based on the lowest price point. These software’s may have a regional or state level presence only, and hiring trained staff acquainted with the software can be a nightmare. It is important to remember that choosing a software is just part of your technology solution and its presence and usage in the sector needs to be considered as well. Installing a software can be an expensive process too, especially when you consider the time and financial investment. Your decision to adopt a technology means your hotel needs to stay with that software for at least 4-5 years, thus a software needs to be adopted with thought.
Choosing a small, regional software does not only have issues related to attracting the right talent, it can also results in numerous post sale support issues too.
Attracting the right talent is easy if you have IDS NEXT’s Hospitality ERP
Hotels that have adopted IDS NEXT Hospitality ERP do not have issues related to attracting talent. The 25 year old hospitality technology provider has over 3000 customers, across 40 countries. Thus far, IDS NEXT estimates the hospitality industry has 300,000 hospitality personnel acquainted with their software. This reduces a hotels training costs, as at least a few of the staff you may employ at your new hospitality property are likely to be acquainted with IDS NEXT. Besides their 25 years presence in the hospitality industry, IDS NEXT’s software is one of four approved by the All India Council for Technical Education (AICTE), which means the software is also offered in numerous hospitality training institutes across the country. Students leaving these institutes are taught how to use IDS NEXT’s hospitality ERP and are ready to begin work at your hotel from day one.
So why risk the future revenue of your hotel? Your thoughtful choice of a software can mean you have technology that lets you offer seamless, personalized guest experience, and stay competitive.