Can Technology Really boost Profits for the Hospitality Sector?

Today the hospitality industry faces numerous challenges, though the largest one still remains efficiently managing guest experience. In a fiercely competitive sector, it is increasingly important to find new ways to keep guests delighted and attract new ones. With the sector performing below par, most hotelier are hesitant to invest in technology, however, this remains the best way to optimize ones use of manpower, access business intelligence for operations and growth, and also provide guests a positive experience at the property. A good hospitality software helps hotels centralize operations, quickly access information and strategize efficiently.

Solutions For The Hospitality Industry:

Hospitality ERP solutions like IDS FortuneNEXT Enterprise is a fit for purpose solution with a unique ability to cover all aspects and functions of a hospitality property. From managing reservations to tracking inventory, this comprehensive property management solution offers a centralized, efficient way to take away mundane repetitive tasks from employees, and respond to guest requests faster.

With IDS FortuneNEXT Enterprise, you gain:

  • Improved profitability

Greater control over everyday operations, which leads to enhanced profitability. Drag-and-drop check-in and check-out, multi-window bill split option, revenue management tools, enhanced audit modules including a night audit feature, and other intelligent features that boost any enterprise productivity by 18%. Food and Beverage gross margins can also increase significantly.

  • Single, unified view of data

For gathering business intelligence. Properties now have access to relevant information based on criteria such as market segments and business sources with a mouse-click, to make critical decisions quickly.

  • Simplified, integrated processes and operations

A single, central solution results in standardized practices across departments, and a smoother information sharing experience. FortuneNEXT Enterprise eliminates data redundancies, stand-alone processes, and subsequent confusions.

  • Better customer acquisition and retention

With nuanced view of guest profiles and behaviour. Any property can easily see who is a repeat guest, know how much a guest spends, and go the extra mile to make their stay a memorable one.  Faster processes and ready access to data also means quick responses to queries and requests.

  • Reduced time and increased accuracy

In completing essential tasks. An easy-to-use interface, customizable parameters, SMS alerts engine to remind staff of bills and room activities, and similar features have made it simple to navigate through modules and optimize the solution.

One of the many properties which have adopted FortuneNEXT Enterprise is Kokopo Village Resort in Papua New Guinea. They decided to adopt this technology solution to keep their business agile and growing and they found a simple answer to any challenge: IDS FortuneNEXT Enterprise. This single, comprehensive offering catered to their multiple functional and departmental needs, helped usher in smarter processes, and improved productivity.

Douglas Pidi from Kokopo Village Resort, Papua New Guinea said “IDS NEXT provided a solution that is everything hospitality. It allowed us to make decisions with peace of mind because within a few keyboard strokes you have data that affirms your decision. For everything from guest satisfaction to improving operational efficiency, this is the tool.”

One of the most critical challenges for the hospitality market today is to retain old customers and also to attract new ones. FortuneNEXT Enterprise is a critical tool that can help you do so.  Not only does it help in improving profitability of your hotel, resort or chain, but it also helps in all processes and operations.


IDS Softwares Pvt. Ltd. “IDS NEXT”, is a global leader in providing ERP and total technology solutions for the Hospitality and Leisure industries. With a track record that spans over 25 years, we have earned the trust of over 3000 customers globally with a strong presence in 40 countries across South Asia, Middle East, Asia Pacific and Africa. IDS NEXT’s clients include a host of prominent hotel chains including Sarovar Hotels & Resorts, ITC Fortune Group, Royal Orchid Hotels, Pride Hotels, Ramada Hotels and others.

IDS NEXT’s portfolio of  capabilities include Strategic Consulting, Business Outcome Services, Custom Design and Development, Total Technology Solutions and a range of next generation software products that  addresses the hospitality industry, such as independent hotels, chain hotels, business hotels, resorts, clubs, service apartments, limited service, spas, cruise liners and restaurants.

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About hospitalitytechnology

Technology is making greater and greater inroads into our lives. Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interesting. When we travel and stay in hotels, our expectations are no different. We expect all the technological amenities we easily access at home if not more. The hospitality industry in increasingly accessing technology to wow guests, optimize their use of manpower, control hotel functions in an integrated manner and on the whole reduce costs while increasing efficiency. This blog is meant to track these technological changes happening in the hospitality sector. The growing move towards sophisticated hotel ERP, the growing use of cloud computing, the rapidly changing customer facing devices – smart phones and iPads, the increasing security concerns and more. Expect to find interesting articles, whitepapers, thoughts, and observations. Feel free to comment and even mail us content that you don’t mind posted here. Happy reading!
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